Frequently Asked Questions

Yes, infact we encourage you to ask as many questions as possible during class. Outside of class, we are available to answer questions via email or scheduled call.

You may cancel at anytime, there is no obligation for subscription products.

You can upgrade at anytime by visiting your user profile, selecting the desired membership and clicking Upgrade.

Please check your email. You will be sent a confirmation email. When you log in you will be directed to the step by step guide.

Yes, payments can be made using PayPal, Credit Card or ACH at your choice.

Please see our pricing here.

All members may contact us at anytime. We offer remote support, email & scheduled phone for our community members.

This is most likely due to a pending or not cleared payment status. If you made an ACH or echeck payment, PayPal's standard processing time is 3-5 days. You will receive a confirmation email when the payment clears.

The PFAOrderSuite and PFAZoneSuite are included in our PFA Community.

Our software is fully compatible with the NinjaTrader 8 platform.

Absolutely

Our custom software comes in a self installer which will do all of the work for you. Simply double click the file and that's it. You will receive these instructions at time of purchase via email for convenience.

We provide detailed software documentation for each of our products.

We offer extensive support via email and remote support if needed.

Yes, many have their own trading styles and our software can be integrated efficiently.

Absolutely, our custom software can be used on multiple markets, and multiple time-frames.

Yes, you may subscribe to our software on a monthly basis if preferred. Please contact us for details.

If you decide to subscribe, this will not be applied to any future purchase amount.

Please make sure you have properly loaded the indicator on the desired chart with enough data to provide historical information or the zones will not plot. We recommend a minimum of 50 days on a 60min chart. PFA Software comes with default settings. To load an indicator please right click your chart, select "Indicators", select the PFA software you wish to see.

Please check your settings to be sure that your "calculate on bar close" is set to true.

Do not have more than 1 workspace open.

Do not keep more data than required on each chart.

Please remove all other non PFA 3rd party software.

There is no expiration date. You may use the software as long as your platform supports it. Please see terms and conditions for "lifetime", "perpetual" and/or "unlimited" definition.

Yes, you must complete your cancellation at least 24 hours before the payment date.

Class is held Tuesday-Thur beginning at 9am EST each week excluding holidays. From time to time we will take vacation days.

Upon your membership registration each time you log in you will be directed to your membership guide. This will contain your log in details and you may simply follow the link provided.

Each session will begin at 9am EST Tuesday - Thursday.

If you have access to the Bootcamp recordings they will be listed on your membership guide which you are automatically directed to each time you log in.

Absolutely. You can type your questions into the Q&A box within the classroom at anytime and the instructor will address them.

After signup you will begin receiving email invites to join each session including complete details. Each email will contain the link to join at the appropriate time. You will be introduced to trading software analysis concepts with plenty of time for questions regarding our community or software.

You will be automatically directed to your membership guide each time you login. There you will see a "Click Here" button just below "Start Your Advanced Course Here".

Please use Chrome or Firefox as your browser for the best compatibility. If you're able to log into the website but not the course, please reset your password from your User Profile, logout and log back in.

You can find each recording passcode on the Class Recordings page.